Last updated DD Month 2026
Before this goes live: fill every highlighted field, and check it against the requirements of your payment provider — Indian gateways require a published refund policy before they will activate an account.
| Situation | What happens |
|---|---|
| Within N days of your first payment | Full refund, no questions asked. |
| You cancel mid-period | The Service runs to the end of the period. We do not refund part of a month by default. |
| We fail to provide the Service for an extended period | A pro-rata credit or refund for the affected time. Write to us and we will sort it out. |
| Charged in error, or twice | Refunded in full as soon as we confirm it. |
| Annual plan cancelled part-way | state your policy — pro-rata refund, or credit, or neither |
Charges for usage already consumed — messages sent, for example — are not refundable, because the cost has been incurred with the provider on your behalf.
This policy covers what you pay us. Payments your patients or clients make to you through a provider connected to the Service settle directly into your own merchant account — Xwits is never in the flow of those funds. Refunding your own customer is between you, them and your payment provider, under the refund policy you publish.
Email hello@xwits.dev with your business name and the invoice number. We reply within N working days. If you are not satisfied with the outcome, the Grievance Officer will review it.